By Rema Sreedharakurup, Senior Quality Assurance Engineer
I have recently facilitated discussions with both peers and clients about the value that software quality assurance brings to a customer’s business.
Although it is clear that a QA engineer’s job is to accurately report product quality, there are opportunities to deliver value beyond what is expected and in the process nurture a long-term customer relationship.
During a client engagement, we select our testing approach based on factors ranging from budget, scope, team dynamics, release schedules, and in many cases alignment with customer demands.
Over time, the selected approach matures and becomes optimized to suit the nuances that exist within the customer’s business model. The time period in which the approach becomes more mature offers our QA team opportunities to engage with the client at a new level, where we help them with their business and with their software delivery process. Once this normalization period is complete, our QA engineers have learned the business and are capable of identifying additional opportunities to increase the value that the QA efforts can bring to the business. Continue reading